General Terms & Conditions Of Use

Effective Date: December 31, 2020
Last Updated December 31, 2020

Welcome to the website, content and publications provided by LIUM Research, LLC (“LIUM” or “the company”). These terms and conditions govern your access to the website www.lium.com, and all content produced by LIUM including emails, posts to social media, and website content (collectively “the website”). All persons using the LIUM website expressly agree to the foregoing disclaimer as a pre-condition to using this website for any purpose whatsoever.

The materials on this website including, without limitation, the research reports, informational materials and all other issuer-specific information (collectively, “Research”), have been prepared for distribution to only qualified institutional or professional clients.

The content of any Research represents the views, opinions, and analyses of its authors and does not constitute financial, legal, tax or any other advice.

All third party data presented therein is obtained from publicly available sources which is believed to be reliable; however, the Company makes no warranty, express or implied, concerning the accuracy or completeness of the content of such information. In no event shall the Company be responsible or liable for the correctness of, or update to, any such material or for any damage or lost opportunities resulting from use of this data.

These terms apply however the website is accessed (by web browser, mobile device, email, paid membership, tablet, printed pages or any other means). “You” and “Your” refer the user of the website. “LIUM”, “we”, “us”, and “our” refer to LIUM Research, LLC and our representatives.

If you do not agree to be bound by these Terms of Use, you may not use or access the website. By using the website, you expressly agree to accept and be bound by these Terms, and by association our privacy policy, Membership Agreement (if you chose to join as a paid Member), and our Payment Policy (if you chose to make payments).

LIUM reserves the right to modify or change these terms at any time with or without notification to users. We encourage you to review this page regularly for updates to the terms binding you. Changes are effective immediately upon posting and apply to all use of the website by any member or visitor thereafter. Continuing to use the website signals your agreement to policy changes. LIUM is not intended for use by minors.

Access

We reserve the right to take down or change the website and any service on it at our sole discretion and without notice to Members or other visitors. We do not guarantee uptime, and LIUM is not liable for the website being down for any period of time. We may restrict certain areas of the website at any time to some or all users with or without notice to those users. You are solely responsible for making arrangements to access the website and ensuring that anyone who access the website through your connection does so in accordance with these Terms.

Access to the website is a privilege not a right, and we reserve the right to refuse service or change our prices at our sole discretion at any point during any membership or term of service.

Registration & Membership

There is no obligation to purchase anything in order to access the website; however, some of the website’s services are accessible only after a registration has been made and some are only accessible after a premium Membership has been purchased. Portions of the website require you to register in order to view certain material or receive newsletters. Some portions require payment as a Member in good standing to access. This restricted content may change at any time without notification to Members or other visitors at LIUM’s sole discretion.

All user information requested by us to view these restricted areas must be correct, current and complete. You agree that any and all information you provide to LIUM at any time is governed by our Privacy Policy, and you consent to all actions we take with your information in accordance with our privacy policy.

You agree to treat your username and password to the website as confidential information and not share such information with anyone.  Sharing login credentials is cause for membership termination without refund, ban from future membership to LIUM, and legal action. You also agree to notify us of any breach of access or unauthorized use of your account credentials. We reserve the right to deactivate any account credentials without any recourse (no refund) at any time if we detect a violation of any portion of our Terms, including our Membership agreement.

In addition to the terms above, these sections are also subject to our membership agreement, which can be accessed here.

Intellectual Property

The website and all of its data, content, features, and functions (including newsletter material) are owned by LIUM and are protected by United States and international copyright trademark, patent, trade secret and intellectual property rights laws. We reserve the right to deactivate (and ban from future access) any user’s account who we believe is re-purposing our Research in any form without our express written consent. This right pertains to violations including both full republishing or summarizing our work on other websites or publications for mass distribution. This right pertains to both content in front of and behind our paywall. Such violations will result in deactivation of user accounts and full loss of paid membership benefits without any recourse or right to a refund of membership fees. Violations may also be cause for legal action. Violations may be reported to [email protected].

Under these terms of use, all Website visitors receive a personal, non-exclusive, non-transferrable, revocable license to access the website. The website’s material is intended only for your personal consumption, not for reproduction, not for distribution, not for public display, not for download. Use of the content of the website in a manner not expressly permitted by these terms or the website’s owners may constitute a violation of copyright, trademark, and other laws. You may not modify copies of any materials from the website or use any content (including data, text, charts, or graphics) without express written consent from LIUM. 

Areas of the website that are restricted to paying Member-use only (including written reports, data, newsletters, and dashboards) are made available only to paying Members in good standing for use only during the duration of their membership agreement. Upon termination of your membership, you agree to take reasonable steps to stop using all of the information obtained during your membership. This means deleting and ceasing to access databases, downloaded articles, printed copies, and any other form of information obtained during your membership term.

LIUM and all related names and logos as well as publication names and descriptions and specific descriptions of our methodology (i.e. our research process) are trademarks of LIUM. Use of these marks is strictly prohibited without the express written consent of LIUM. To the extent other company’s logos or names or marks are included on the website in reference to subject matter of the content, these marks are property of their owners. Links to the website cannot be made in an illegal fashion or in a manner that damages our reputation.

No Warranty

The website and any information therein is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Use of the website is at your own risk. We are not responsible for the use of any files downloaded from the website or information gained from the same, nor are we liable for any potential damage resulting from their use.

No Investment Advice

Research published on the website do not constitute investment advice. The content on the website represents the views, opinions and analytical conclusions of its authors and does not constitute financial, legal, tax or any other advice. All third party data relied upon for our content is obtained from sources which are believed to be reliable; however, LIUM makes no warranty, express or otherwise, concerning the accuracy or completeness of any content on the website. In no event shall LIUM be responsible or liable for the correctness or accuracy of statements made on the website and we are in no way responsible or liable for updating this information or ensuring that it is current. Further, we are not liable for any damages or losses (including lost profits, revenue, or goodwill) resulting from the use of information found within the website.

Nothing contained on this website should be construed as any offer to sell or any solicitation of an offer to buy any security or investment. Information found on the website should be independently verified and integrated into a broader context before it is used for any business, personal, or investment decision. You retain sole responsibility for any use of any information found on the website.

Use

You agree to not use the website or its content in any manner that violates any applicable federal, state, local, or international laws. You further agree that you will not use the website, including its content and features, to engage in conduct that may harm the website, its members, or any other entity. You agree that you will not use any means to circumvent our paywalls or user logins to access restricted content or for any other purpose. You agree that you will not monitor, scrape, index, or copy any material on the website by means of any automatic device (robot, spider, etc). This condition applies regardless of fair use provisions. You agree not to interfere with the proper working of the website including overburdening or damaging it, impairing it, or using any malicious technology against it. Violations of the Terms of Use may result in civil, criminal, or administrative penalties including fines and sanctions as well as membership revocation without refund. We reserve the right to refuse service to any potential Members at our sole discretion.

Data Downloads / Dashboards

As part of our premium Membership package, we may make certain databases and dashboards available for download to Lium members in good standing. The contents of these files are derived from industry sources and our experience with synthesizing industry data. These files do not contain investment advice nor any other kind of formal advice. We make no assurances as to the accuracy of this information, nor do we guarantee that the data will be up-to-date, nor do we ensure that our analysis is error-free or accurate. We do not provide assurance that these works will be fit for any particular purpose or use. Forward looking contents in these files may differ materially from actual results and just as with all our content, these databases do not constitute investment advice or advice of any other kind. These files are strictly “use at your own risk” and provided “as is” and “as available.”

Data downloads and interactive dashboards are made available only to LIUM Members in good standing for use only during the duration of their membership agreement. Upon termination of your membership, you agree to take reasonable steps to stop using Lium primary and derivative data obtained from your membership. This means deleting and ceasing to access databases and downloads obtained during your Lium membership term.

Should current Members in good standing with access to our Research and Data wish to use any of this information in an internal presentation, they are welcome to do so with proper citation, giving credit to both LIUM, and for external presentations please request our permission in writing. However, forwarding Lium Research or sharing your credentials with anyone including other people in your company is strictly prohibited. Furthermore, posting of the contents of these files (or derivatives of the content such as charts) online or any other form of mass distribution is prohibited.

Moreover, as with any file you download online, it is possible that information in the file could be corrupted and cause harm to your computer or files.  We encourage all readers to employ current anti-virus software and proceed with caution – we cannot guarantee that our computers are free of viruses, meaning corrupted files could be posted for download on the website. We do not warrant that these files are compatible with your equipment or that the service is free of errors or viruses, worms or “Trojan Horses,” or any other harmful, invasive or corrupted files, and Lium is not liable for any damage you may suffer as a result of such destructive features. The Membership Agreement and our other Terms And Conditions as stated in our policy also apply to your access to and use of these databases.

Indemnification

You agree to indemnify and hold harmless LIUM from any claims, losses, or damages, including legal fees, that result from a violation of these Terms and/or your use of the website and its content. Should this clause not be upheld, damages shall be limited to the membership fee paid for the relevant period of time by the Member.

Jurisdiction

You consent to personal jurisdiction in any action brought in the state or federal courts located in the State of Texas with respect to any dispute, claim or controversy arising out of or in relation to or in connection with use of this website and/or membership (including any claims made in contract, tort or otherwise relating to the transactions contemplated hereby), and each of the Parties agrees that any action instituted by it against the other with respect to any such dispute, controversy or claim will be instituted exclusively in the state or federal courts located in Travis County, Texas or Dallas County, Texas.

Membership, Member Rights, Access & Use

Effective Date: December 31, 2020
Last Updated: December 31, 2020

In addition to the terms of Membership described below, our General and Privacy terms also apply to Lium Memberships. Paid Member benefits include access to restricted portions of LIUM.com. This premium level of access may grant Member access to databases, forecasts, reports and dashboards prepared by LIUM Research as well as email newsletters (together the “Membership” or “Publication” or “Research”). Members acknowledge and agree that the specific data, reports, and services included in the Membership at any one time may change at any time without notice and at Lium’s sole discretion. Changes in our service offering do not compel us to refund Membership fees paid.

We reserve the right to refuse service (in whole or in part) to certain interested parties at our sole discretion. We also reserve the right to restrict access to certain plans or certain price points depending on the nature of the customer. For example, as a general rule we do not offer parties engaged in the distribution of information, such as sell-side research analysts or the press, access to the same Research offered to institutional investors and industry executives. The plans offered to our Members are intended for use by a single individual with an interest in the industry, not individuals who have broadcasting platforms. Terms involving clients engaged in the business of information dissemination are negotiated on a case by case basis as we review our Member base and discern the purpose of each reader’s interest in our work.

Member receives a non-exclusive, revocable, non-transferable license to access the Publication during the term specified below under this agreement. This license permits only Member to receive to access and receive Publication materials. The terms and conditions defined in the General Use section of LIUM’s website shall govern Member use of the Publication.

Member will be given an individual user ID and password with which to log in and access the Publication. Lium strictly prohibits the sharing of this user ID and password. Member will be emailed newsletters containing regular updates as part of the Membership and may access data dashboards provided through third-party software.

We make no guarantee to Members regarding uptime of the Publication. It is possible that the service may not be available in your area of the world or compatible with your hardware.

Member acknowledges that this Agreement does not constitute a sale or transfer of Research or the Publication from LIUM to Member. Publication, data and email newsletters are the intellectual property of LIUM, and LIUM retains title, ownership, and all rights associated with Publication. Member further agrees not to infringe upon or enable the infringement of the Publication or LIUM ’s intellectual property in any way. Prohibited usage of the Publication by Member include: reproducing, distributing in any form, mass dissemination, or posting our content (in full or in summary or derivative form) on a publicly available website, forum or outlet or other medium including marketing material and pitch decks without express written consent from LIUM. Any violations of the Member Agreement’s terms are cause for Membership termination without refund or recourse and potential legal action.

Exceptions to the restrictions include use in presentations to customers or colleagues or presentations at events where Member may be speaking if such usage is properly and fully attributed to Lium and permission is received in writing for external presentations. These exceptions are only valid during the term of Member’s agreement. All rights not expressly granted to Member in Agreement are retained by LIUM. Members are encouraged to contact us to seek written approval for citation in any circumstance.

Term & Termination

We offer two levels of service: free registration and Premium Membership. Free registrations are effective immediately upon a user filling out the new member form on our website. Premium Membership activation is effective at the culmination of our Concierge Onboarding process. Term is subject to signup agreement – free registrations are effective indefinitely, unless the user contacts us to cancel and Premium Memberships are effective for the term specified in any Membership contract executed, which also specifies billing. Our terms are net-30 and any accounts due past such date will be considered by LIUM to be delinquent and LIUM reserves the right to suspend such accounts until full payment is made.

Our refund policy is no refunds. Our Concierge Onboarding process offers potential Members the opportunity to make informed decisions about Membership purchases. 

Databases

As part of our Member package, we may make certain databases available to LIUM members in good standing. The contents of these files are derived from industry sources and our experience with analyzing industry data. We make no assurances as to the accuracy of this information, nor do we guarantee that the data will be up-to-date, nor do we ensure that our analysis is error-free or accurate. We do not provide assurance that these works will be fit for any particular purpose or use. Forward looking contents in these files may differ materially from actual results and just as with all our content, these spreadsheets do not constitute investment advice or advice of any other kind. These files are strictly “use at your own risk” and provided “as is” and “as available.”

Lium data is made available only to LIUM Members in good standing for use only during the duration of their Membership agreement. Upon termination of your Membership, you agree to take reasonable steps to stop using Think Sheets and derivative data obtained from your Membership. This means deleting and ceasing to access spreadsheets and data sets obtained during your Membership term.

Privacy

To protect LIUM’s intellectual property and to ensure Member access to the Publication, we may use tracking software to monitor technical data from the Publication’s usage. We may utilize this information and other information you provide both on this website and other information in the public domain to investigate abuse of our service. These investigations may lead to the revelation of your identity to others if we have reason to believe that abuse of our service has occurred. Our software may track emails, IP addresses for logins, location information, and other data about usage to ensure Member compliance with Agreement. This data will be collected solely for the purpose of protecting our property, not for resale or distribution to any commercial third parties. This data is subject to the terms of LIUM’s Privacy Policy.

Disclaimer

Member acknowledges that the Publication is provided on an as-is basis with no warranties or guarantees of accuracy and with no obligation to update. Although we have no obligation to update, we may revise, edit, or update Publication content at any time. The latest edited version of any content will replace any and all prior versions of content without any notification to readers. Edited copy will replace and become the originally published content.

LIUM relies on public sources, contacts, our own analysis, and our experience and perspective to assemble Publication content and make judgement about industry trends. We do not audit our sources, nor do we ensure their accuracy.

Members acknowledge that not every statement found in the publication is factual in nature. Members acknowledge that content may include the perspective, analysis, and conclusion of the authors – perspective that may not be in line with consensus views. The contents of this Publication may include some degree of speculation, “connecting the dots,” analysis and application of mosaic theory as we make a reasonable effort to compose an accurate view of opaque markets, trends, and corporate strategies. LIUM takes reasonable steps to verify the accuracy of the Publication. However, LIUM and its directors shall not be responsible for any errors or omissions. Members are encouraged to seek their own independent verification of statements found in the Publication and draw their own conclusions.

We issue no warranty or assurance regarding the accuracy of forecasts or forward looking commentary included in the Publication as events and circumstances frequently do not occur as expected. Nothing in the Publication should be construed as investment, legal, or tax advice. LIUM does not advocate for the purchase or sale of any investment or security. Publication is intended only for the use of Members in advancing their personal understanding of the oilfield business.

LIUM’s obligation pursuant to the Publication is solely a corporate obligation and no officer, principal, employee or contributor shall be subject to any personal liability whatsoever by any person or entity nor will any such claim be asserted by any person relying on the Publication. Publisher, employees, and content providers are not liable to Member or any other entity as a result of access to Publication for any liability including lost profits, lost revenues, lost savings, or any damages whatsoever. If any portion of this section is ruled unenforceable, then the extent of any liability arising out of Publication shall be limited to the Membership fee paid.

Website users expressly understand and agree to submit to the jurisdiction of the courts of the county, city, or state determined solely by LIUM should any legal matter arise from LIUM’s Terms & Conditions or should any legal matter arise related to the use of the LIUM publication by Members or potential Members.

This Agreement (together with our General Terms, Privacy Policy, and Payment Policy) is the final and entire agreement between the parties regarding use of the Publication and supersedes all previous engagements. Neither party is an agent of the other, nor does either party have the authority to enter agreements or incur liability on behalf of the other, nor does this agreement represent any other arrangement other than the provision of the Publication from LIUM to Members. Should any portions of Agreement be ruled void, those portions shall be severed and the remainder will remain enforceable.

Jurisdiction

You consent to personal jurisdiction in any action brought in the state or federal courts located in the State of Texas with respect to any dispute, claim or controversy arising out of or in relation to or in connection with use of this website and/or Membership (including any claims made in contract, tort or otherwise relating to the transactions contemplated hereby), and each of the Parties agrees that any action instituted by it against the other with respect to any such dispute, controversy or claim will be instituted exclusively in the state or federal courts located in Travis County, Texas or Dallas County, Texas.

Questions about Membership can be addressed to [email protected]

Privacy

Effective Date: December 31, 2020
Last Updated: December 31, 2020

Welcome to the website, content and publications provided by LIUM Research, LLC (“LIUM”). This Privacy Policy governs your access to the website LIUM.com, and all content produced by LIUM including emails, posts to social media, and website content (collectively “the website”).

These terms apply however the website is accessed (by web browser, mobile device, email, paid subscription, tablet, printed pages or any other means). “You” and “Your” refer the user of the website.  “LIUM”, “we”, “us”, and “our” refer to LIUM Research, LLC and our representatives.

At LIUM, we take privacy very seriously. This policy outlines the information we collect and how we use it.  Please read carefully to understand our practices as it pertains to your information. If you do not agree to be bound by these Privacy terms, you may not use or access the website. We may update this policy from time to time.  We maintain no obligation to notify users of changes.  Please refer back to this page regularly to understand the terms that bind you and how we use your Personally Identifiable Information (“PII”).

Email

LIUM is committed to keeping spam out of your inbox.  We do not sell your contact information to any third parties nor do we sell your contact info to advertisers nor do we share your contact info with any other third party we believe will spam you.

Our intention is that any email you receive resulting from your provision of contact info to us is intended to communicate the LIUM publications that you have elected to receive.

That said, we cannot control user contributions, and to the extent you elect to receive notification of comments in response to your contributions or to a particular post, we cannot guarantee that these will be spam-free. We also cannot ensure that a malicious attack could compromise our email database resulting in unauthorized contact by a third party. Moreover, we do not warrant that email sent by Lium or its representatives are free of errors, viruses, or any other harmful or invasive files or content.

By default, all registered members are enrolled in all of our email newsletters. Should you decide to opt-out of any of our newsletters or alerts at any time, you may click unsubscribe in the email you wish to stop receiving.

Security

LIUM takes cyber security very seriously. Commercially reasonable steps are taken to protect all user information we collect, both personally identifiable and non-personally identifiable. We work with vendors we believe are reliable and trustworthy to manage our member accounts and email newsletter service. We trust our vendors to execute on protection of your information, but we cannot guarantee their effectiveness and malicious attacks and cyber security breaches do occur. Such an attack on our technology (or the technology of our vendors) could expose user information to unauthorized parties (we make no guarantees that we will be able to prevent such an attack).

Information We Collect

You are not required to provide any PII in order to visit the website, however some portions of the website do require the provision of certain PII in order to be accessed.  PII that you provide to the website may include personal contact information (such as name, email address, company name, referrer, UTM codes, and your usage of our content – i.e. opens and clicks on our emails, etc.), user name and password, the profile details you chose to provide including head-shots and bios, articles you chose to access, favorite or bookmark, searches you conduct on our website, emails or phone conversations with our staff, company affiliation, and billing information.

PII you submit via our online signup forms is stored by our third-party data processor in a secure database (encrypted at rest). This sign-up form PII includes: full name and email address, referrer and company name. This information is used to administer your account and to provide the products and services you have requested from us. From time to time we will email you with our product, which may include marketing material. We rarely call by phone except during concierge onboarding and if there is a problem with your account, and in that case we look to public records to identify a good phone number if you do not provide such contact info in registration.

Our data processor does not use your PII for any other purpose other than to provide back office support for our membership service so we can provide the service you requested from us. We only send your PII to necessary service providers to help us administer your account (billing, membership handling, and email newsletters). We will inform you of any significant security breach that our data providers notify us of within 72 hours of such notice being provided to us.

You have certain rights as to how we record and store your personal data including: i) rectification – the right to request that we correct any incorrect personal information, ii) erasure – you have the right to be forgotten and we will delete all your personal information stored in our records upon your request (such a request will result erasure from any internal records we maintain online related to the LIUM.com and us issuing a request to our third-party data processors (who handle our billing, email, and membership processes) do the same, and iii) portability – you have the right to request an export of your personal information.

To make any of these requests or to be removed from our mailing lists, simply email us at [email protected], and we will execute your requests regarding your PII expediently. Upon a request for erasure, we will erase your record from our membership service, and instruct our email service and billing service to do the same; however we cannot guarantee all third-party services will immediately remove your PII as we do not have complete control over their data storage practices. We rely on top tier service providers we believe to be reputable and compliant with data privacy standards. To learn more about each of them and their practices, please see the links near the end of this policy page.

You may also visit your Account page (link on the homepage) to update your information at any time.

Please note that on billing information, we use a third party vendor to process payments and as such we do not collect or maintain records of your billing details in house. For more on our billing practices, please refer to the Payment Policy.

In addition to signup data when you request our services, PII may also include user contributions to the website (for example comments on articles we write or participation in the discussion forum or guest blog posts). User contributions are posted at your own risk as we cannot control actions of others who may view your contributions, and, as such, we cannot ensure that unauthorized parties might view that information. We encourage members to think carefully about the information they post in the form of user contributions. If you wish to remove a user contribution you have posted, you may contact us at [email protected].

This Privacy Policy does not apply to information that may be gleaned by third parties accessing the website (for example, other subscribers may be able to collect information about you if you comment publicly on one of our articles). Moreover, if you follow links to other websites that are found in our articles or forums, this Privacy Policy does not apply to the websites you arrive at which are not managed by us.

The information we gather about users is primarily collected for three reasons: i) provide the services you requested, ii) protect your edge (we make sure that only users that pay for our premium services have access to it), and iii) to deliver a better user experience on the website. Point iii) may mean several things including but not limited to a) making changes to the website to improve user experience or b) presenting users with content we believe is relevant to their interests.

To protect LIUM’s intellectual property and to ensure subscriber access to the Publication, we may use tracking software to monitor technical data from the Publication’s usage. Much of this information is collected automatically. Like most other online service providers, we collect information that web browsers, mobile devices and servers typically make available such as IP address, language preference, and date and time of access. We may utilize this information and other information you provide both on this website and other information in the public domain to both make our service better as well as to monitor and protect the security of our services, and detect and prevent fraudulent transactions, and to communicate with you about offers that we think will be of interest to you, solicit your feedback or keep you posted on our products and services. These investigations may lead to the revelation of your identity to others as part of our investigation if we have reason to believe that abuse of our service has occurred. Our software may track emails, IP addresses for logins, location information, and other data about usage to ensure subscriber compliance with Agreement. This data will be collected solely for the purpose of protecting our property, not for resale or distribution to any commercial third parties. This data is subject to the terms of LIUM’s Privacy Policy, which can be found here.

We do not sell your PII. We do not sell your specified interests so that advertisers can target you. We do reserve the right to assess demographics and professions of our membership in aggregate to present audience studies to potential partners. No member names are shared in the aforementioned analysis – only aggregate data. It is possible that our advertising policy may change in the future, which could change the way we treat personal information. Notification will be provided in the form of an update to this policy if and when this changes. The PII you provide us is the sole property of LIUM, and it is not disseminated to third parties unless required by law or in the event of a few exceptions including but not limited to:

1. If you chose to post a comment or use social media to share, your information submitted may be viewable to the general public.
2. We employ third parties to handle certain services for us including but not limited to backing up the website’s content, distributing newsletters, handling membership accounts, and billing.  These parties have access to specific information about you only for the purpose of fulfilling contracts on our behalf.
3. Should LIUM undergo a corporate change (such as a change in ownership, bankrutpcy, or sale of a portion of the business to an investor), we may be required to transfer your information. In that case, we cannot make any guarantees about how the new ownership will treat your PII.
4. When negotiating enterprise subscriptions licenses with companies in the industry, we may provide our contacts organizing the group rates with a list of names of individuals from that company that have either a) taken a free membership or b) had a paid membership in the past. This is done in the interest of getting our readers onto corporate accounts paid for by their employer for the benefit of the group. Beyond group onboarding, we do not share with any client customers any lists of our specific Members.

Payment

Effective Date: December 31, 2020

Our Billing Service Providers

Our payment terms are net 30. We accept cash, ACH transfer or charge cards (debit and credit cards).  

We partner with Stripe to execute online subscriber payment transactions. We partner with Memberful to manage member sign-ups and renewals. 

Memberful uses Stripe to securely process payments. Card data is sent securely to Stripe before your payment form is submitted if purchases are made online. Neither Lium nor its representatives nor Memberful see Subscriber credit card data when purchases are made online. Only Stripe does. In cases where we take your payment details by phone, we enter them in Stripe and record them no where else. Stripe is PCI compliant and secure.

Through our membership and billing service providers, we do have access to certain information such as your user name/email and your account expiration.

Please refer to their terms and privacy policies for details on how your billing information is handled and how transactions are executed (Stripe’s policy and Memberful’s policy).

Free Trial Offers & Pricing

We may offer trial periods from time to time to new members. The scope is member-specific and at the sole discretion of Lium staff. Pricing is subject to change at any time. Pricing updates will only impact renewals, not existing paid terms. If our pricing changes, members will receive notification in annual renewal discussions.

Payment Due

We bill for annual terms in annual payment installments. Payment for the first year of service is due immediately upon signing up for your Membership. Subscriptions may auto-renew each year, and you’ll be charged in full for the next year upon the expiration of the current year’s term unless you cancel your account before your next billing date.

Cancellation

You may contact us to cancel at any time, which will effectively end your Membership upon the completion of your remaining paid term. You may send us an email at [email protected] should you wish for us to cancel your account at any time. You may unsubscribe from our newsletters at any time by clicking unsubscribe. If you manage and pay for your Membership online, you may turn off auto-renew by clicking “my account.” If you turn off auto-renew, it is possible that you’ll continue to receive email from us beyond your final date.  If you wish to stop receiving email, unsubscribe using the link at the bottom of our emails.

Payment Methods

Through our transaction vendor, Stripe, we accept several different major credit cards as payment. You may also send us a check by mail if you prefer, and we will activate your account upon clearing your paper payment. To inquire about paying by check or ACH, email us at [email protected]. 

Refunds

We do not offer a money-back, satisfaction guarantee. We also don’t expect to be asked for refunds very often because we trust that Members will love the value they get from their subscriptions.

Questions about these terms can be addressed to [email protected]